Support

Please review this support page carefully. It contains answers to the most frequently asked questions.
If you have more questions, please send an email. The address is listed at the bottom of this page.
Comments and suggestions are appreciated.

 

 

How to select and color with the Selection Brush Tool

Making a selection

Choose the Selection Brush Tool.

Draw a selection of any shape. Objects completely within the selection area will be selected. Objects just touching the area will not be selected.

Shift-click to add to or subtract from the selection.

Press the square brackets [ ] to adjust the brush size.

Coloring objects

Deselect all objects. Choose a color from the Color palette, using the Eyedropper tool, or any other method.
The color will appear in the Fill Stroke Control at the bottom of the toolbar.

Press and hold the Option (Mac) or the Alt (Windows). Click and drag to draw a selection.
Objects completely within the selection will be colored.

 

 

How to select with the Selection Box Tool

Making a selection

Choose the Selection Box Tool.

Click and drag. Objects completely within the selection area will be selected. Objects just touching the area will not be selected.

Shift-click to add to or subtract from the selection.

Press and hold the Option (Mac) or the Alt (Windows) to ignore the background.
(You need to select objects within the marquee, not to move objects that are part of the background).

Using a Keyboard Shortcut

The "A" key activates the Selection Box Tool in the same way that the Command (Control) key activates the Selection Tool: the tool remains active as long as the key is held down.

If you'd like to disable this keyboard shortcut, click here to learn how.

Learn More

The Selection Box Tool allows you to move and scale objects in the same way as the Selection tool.

 

 

Frequently Asked Questions

Q: How do I register?

A: CoolSelection is a trial version. You can try it free for two weeks. After that, you can purchase it.
An End User License allows you to use CoolSelection on two computers.

Click "Illustrator / About CoolSelection..." (Mac) or "Help / About CoolSelection..." (Windows).
Enter your License Key and click the "Register".

"E-mail and Password" window will open.
Enter your existing email address and create a password. You will need this password to install CoolSelection on the second computer or to reinstall it.
Click OK. You will see the message "Registered successfully!".

If you registered CoolSelection after the end of the trial period, you may need to restart Illustrator.

Learn More

Please note that your license key remains valid even if you replace your computer, reinstall your operating system, or update Illustrator.
Simply enter your license key as described above, and a window will appear asking you to enter your old password and create a new one.

If you can't remember your old password, click the "Send Password" button.
The password will be sent to the email address you provided during registration.
You can also use the myLicense Portal to recover your password.

You may also need to re-enter your license key after a hardware upgrade or a major operating system update.

Number of activations is limited to 3 per month.

Q: How do I disable or enable keyboard shortcuts used by CoolSelection?

A: Click Illustrator / Preferences / CoolSelection… on Mac or Edit / Preferences / CoolSelection… on Windows.
In the Preferences window you can enable or disable the "A" key, which activates the Selection Box Tool.

Q: I can't find (or can't use) the square brackets on my non-English keyboard layout.

A: The English keyboard layout has square brackets. Use the same keys if you've switched to a non-English layout.
For most keyboards, this means: always use the two keys to the right of the English letter P.

Q: When trying to install CoolSelection, I received a message saying I can't copy the file to the Plug-ins folder.

A: You need administrator rights on your computer to install the plugin. Otherwise, contact your system administrator and point them to the Install section.

Q: When trying to use CoolSelection or when registering it, I received a network error message.

A: CoolSelection uses your internet connection to obtain a temporary (two-week) license and verify the validity of a permanent license.

If you're using Windows, check if you can access websites using the Edge browser. If not, you need to change your network settings, even if other browsers work.

Are you behind a proxy server or firewall?
If you are using a corporate network, you may need help from your system administrator to verify that CoolSelection is allowed to access the internet.

The license management server address is listed below. You will need it to configure a proxy server or firewall:
Server IP address: reg1.softworkz.com, reg2.softworkz.com, reg3.softworkz.com
Port: 80 (Standard HTTP)
Domain: softworkz.com

 

 

Contact Information

Please include the following information with your message:

1. Your operating system version.
2. The version of Illustrator you are using.
3. What have you tried to do?
4. What problem are you experiencing?
5. Click "Illustrator/About CoolSelection..." (Mac) or "Help/About CoolSelection..." (Windows).
   The "About CoolSelection" window will open. Check it for an error message.
   Add that error message to your message.

Additional information is important. It will greatly help solve the problem/add a feature/suggest a solution, etc.

Support email: support@cool-selection.com
If you haven't received a response, please check your Spam Folder.